Learns from your sources
Uses documents, your website, catalogs, FAQs, and policies as its knowledge base.
Mattear · Intelligent customer service
AI agentsfor web and WhatsApp
AI assistants trained on your company’s real content. They respond to your customers 24/7 with accuracy, context, and your brand voice.
No code · Web and WhatsApp · Fast setup
Illustrative example
Do you ship nationwide?
Yes. We deliver nationwide within 24 to 72 hours. Share your ZIP code and I’ll calculate the cost.
It’s 5000. Can I exchange the product?
You can exchange it within 30 days. I’m using your company’s current exchange policy.
Verified source: Shipping and exchange policy
How it works
From your sources to always-on customer service.
The agent learns from documentation, your website, catalogs, and policies. Its scope is defined from the start, and it integrates with the channels your customers already use.
Its scope is defined
Responds only from approved sources and in the brand’s tone of voice.
Integrates with your channels
Works as an embedded website widget and can also operate on WhatsApp.
Learns and reports
Hands off to a person when needed and measures conversations and satisfaction.
Key capabilities
Useful, controlled, and measurable responses.
A smooth customer experience and transparent operations for your team.
Only from your sources
Responds from catalogs, documentation, policies, or FAQs without going beyond the defined scope.
24/7 customer service
Available on web and WhatsApp, in the channels your customers already use.
Your tone of voice
Understands your company’s products, policies, and communication style.
Human handoff
Escalates the conversation to a human agent when needed.
Actionable metrics
Conversation and satisfaction visibility to continuously improve customer service.
Always up to date
Source changes are reflected without retraining processes.
Channels and integration
Ready to meet your customers.
An embeddable widget for your website or platform, WhatsApp integration, and seamless handoff to human agents.
Delivery model
SaaS sized for your operation.
A plan based on expected query volume. If exceeded, only actual additional usage is charged, with a detailed report.
Frequently asked questions
What does the agent need to get started?
Documents, your website, catalogs, or company policies. During the assessment we select the sources, channel, and scope of the first pilot.
Which channels does it support?
It can be embedded as a widget on your website and operate on WhatsApp. Human handoff and the cases requiring intervention are defined for your operation.
How is the service sized?
The plan is sized around the expected volume of inquiries. Additional usage is reported separately, according to the agreed scope.
Next step
Let’s design the right agent for your business.
In an initial conversation, we identify the source, channel, and a high-value use case for a focused pilot.
- ✓ Free initial assessment
- ✓ Tailored proposal
- ✓ No commitment